777u7 Privacy Policy

1. Scope & Application

This Privacy Policy applies to all personal information collected, processed, and stored by 777u7 in connection with the operation of the online betting and casino platform accessible at https://777u7.io (the "Platform"). It applies to all individuals who visit, register with, or otherwise interact with the Platform, including players based in Bangladesh.

This policy covers data collected through the Platform's website, any associated mobile-optimised interfaces, email communications, customer support interactions, and any promotional activities conducted by 777u7. It does not apply to third-party websites or services that may be linked to or from the Platform, as those are governed by their own privacy policies.

2. Data Controller

For the purposes of this Privacy Policy, 777u7 acts as the data controller in respect of all personal information collected from players using the Platform. As data controller, 777u7 is responsible for determining the purposes and means by which your personal data is processed.

If you have any questions or concerns regarding the handling of your personal data, you may contact 777u7 directly using the contact details provided in Section 15 of this policy. All data-related enquiries are handled by our dedicated support team, who are available 24 hours a day, 7 days a week, via email.

3. Data We Collect

777u7 collects the following categories of personal information from players:

3.1 Identity & Contact Information

• Full legal name
• Date of birth
• Residential address (including city, district, and postcode within Bangladesh)
• Email address
• Mobile phone number
• Nationality

3.2 Identity Verification Documents

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documents (utility bills, bank statements dated within 3 months)
• Payment method ownership documentation where required
• Selfie or live photograph for biometric verification purposes, if requested during KYC review

3.3 Financial Information

• Payment method details (bKash account number, Nagad account number, Rocket account number, bank account details)
• Deposit and withdrawal transaction history
• Account balance information
• Bonus and promotional credit history

3.4 Betting & Gaming Activity

• Bets placed, including market, odds, stake amount, and settlement outcome
• Casino game sessions, including game title, duration, wager amounts, and results
• Bonus wagering activity and progress toward wagering requirements
• Session history, including login times and durations

3.5 Technical & Device Data

• IP address
• Device type, model, and operating system
• Browser type and version
• Referring URL and on-site navigation path
• Time zone setting and language preference
• Cookies and similar tracking technology data (see Section 10)

3.6 Communications Data

• Records of correspondence sent to or received from 777u7 customer support
• Live chat transcripts (where live chat is used)
• Feedback and complaint records
• Marketing communication preferences and opt-in/opt-out records

4. How We Collect Data

777u7 collects personal data through the following means:

• Direct collection: Information you provide when creating an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and device data collected automatically when you access the Platform, via cookies, web beacons, and server logs.
• Third-party sources: Identity verification and fraud prevention agencies may provide supplementary information to verify your identity or flag suspicious activity. Payment providers may share transaction confirmation data.
• Inferred data: Behavioural insights derived from your activity on the Platform, such as game preferences, betting patterns, and session frequency, used to personalise your experience and support responsible gaming monitoring.

5. Purposes of Processing

777u7 processes your personal data for the following specific purposes:

Purpose	Description
Account Management	Creating, maintaining, and managing your 777u7 player account, including authentication and security.
Identity Verification (KYC)	Verifying your identity and age to comply with platform requirements and prevent underage gambling.
Transaction Processing	Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers in BDT.
Platform Security & Fraud Prevention	Detecting and preventing fraudulent activity, money laundering, bonus abuse, and account takeover attempts.
Responsible Gaming	Monitoring gaming patterns to identify at-risk behaviour and applying responsible gaming tools where appropriate.
Customer Support	Responding to your enquiries, complaints, and support requests in a timely and accurate manner.
Personalisation	Tailoring the Platform experience, including game recommendations and promotional offers relevant to your preferences.
Marketing Communications	Sending promotional emails or notifications about offers, bonuses, and new features — only where you have opted in.
Legal & Regulatory Compliance	Meeting obligations under applicable laws and responding to lawful requests from authorities where required.
Platform Improvement	Analysing aggregated, anonymised usage data to improve platform performance, design, and game selection.

6. Legal Basis for Processing

777u7 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and 777u7 — for example, operating your account, processing bets, and paying out winnings.
• Legitimate interests: Processing carried out for 777u7's legitimate business interests, including fraud prevention, platform security, and improving services, provided these interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable laws, including identity verification requirements and cooperation with lawful investigative authorities.
• Consent: Processing carried out on the basis of your explicit consent, primarily for marketing communications. You may withdraw consent at any time by contacting support or updating your account preferences.

7. Data Sharing

777u7 does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share data only in the following limited circumstances:

7.1 Payment Service Providers

To process deposits and withdrawals, 777u7 shares relevant transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers receive only the minimum data required to complete the transaction and are bound by their own data protection obligations.

7.2 Identity Verification Providers

When KYC verification is required, your identity documents and personal details may be shared with third-party identity verification agencies. These agencies process your data solely for the purpose of confirming your identity and are prohibited from using it for any other purpose.

7.3 Game Content Providers

Third-party game studios — including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe — may receive session data necessary to deliver and log game outcomes. These providers operate under data processing agreements with 777u7 and do not have access to your full account profile.

7.4 Legal & Regulatory Authorities

777u7 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or in response to a legitimate public safety concern. 777u7 will notify affected players of such disclosures where legally permitted to do so.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the 777u7 business, personal data held by 777u7 may be transferred to the relevant successor entity. Players will be notified of any such transfer and the privacy implications before it takes effect.

8. Data Retention

777u7 retains personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum of 5 years following account closure, to meet legal and audit obligations.
• KYC and identity documents: Retained for a minimum of 5 years following the completion of the verification process or account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Customer support records: Retained for 3 years from the date of the interaction, unless the interaction relates to a dispute or legal matter, in which case records are retained until the matter is fully resolved.
• Marketing consent records: Retained for as long as you remain a registered player, and for 3 years following account closure, to demonstrate compliance with consent obligations.

When data is no longer required to be retained, it is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9. Security Measures

777u7 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser or device and 777u7 servers
• Encrypted storage of sensitive personal and financial data at rest
• Access controls restricting internal access to personal data on a need-to-know basis
• Regular security assessments and vulnerability testing of platform infrastructure
• Two-factor authentication options available for player accounts
• Automatic session timeout after periods of inactivity
• Monitoring systems to detect and respond to unusual access patterns or potential data breaches

10. Cookies & Tracking Technologies

777u7 uses cookies and similar tracking technologies on the Platform to support core functionality, improve performance, and understand how players interact with the site. The following categories of cookies are used:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable core features such as session management, login state, and security. The Platform cannot operate without them, and they cannot be disabled.

10.2 Performance & Analytics Cookies

These cookies collect anonymised information about how visitors use the Platform — for example, which pages are visited most frequently and whether error messages are encountered. This data is used solely to improve the Platform and does not identify individual users.

10.3 Functional Cookies

These cookies remember your preferences — such as language settings and display options — to provide a more personalised experience. They do not track your browsing activity outside the 777u7 Platform.

10.4 Marketing & Targeting Cookies

With your consent, 777u7 may use cookies to track your engagement with promotional content and to deliver relevant offers based on your activity on the Platform. You may withdraw consent for marketing cookies at any time by updating your browser settings or contacting support.

Most web browsers allow you to control cookie settings through their preferences or settings menus. Disabling certain cookies may affect the functionality of some Platform features. For more information on managing cookies, refer to your browser's help documentation.

11. Your Rights Regarding Personal Data

As a 777u7 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and aim to respond fully within 30 calendar days.

• Right of access: You may request a copy of the personal data that 777u7 holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your account or in our systems.
• Right to erasure: You may request deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. Note that certain retention obligations may override this right.
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances, for example while a correction request is being reviewed.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service where technically feasible.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. If you object to marketing communications, we will stop sending them immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

12. Minors

The 777u7 Platform is strictly for adults aged 21 and above. 777u7 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided personal data to 777u7, we will take immediate steps to close the account, delete the associated personal data, and return any deposits where required by applicable policy.

If you believe that a minor has created an account on 777u7, please contact us immediately at [email protected] so that we can investigate and act promptly.

13. International Data Transfers

The 777u7 Platform serves players primarily in Bangladesh. In some circumstances, personal data may be processed by third-party partners — such as game studios or technology providers — whose operations are based outside Bangladesh. When such transfers occur, 777u7 takes steps to ensure that appropriate safeguards are in place to protect your personal data, including contractual obligations on recipient parties to maintain standards equivalent to those described in this policy.

777u7 does not transfer personal data to jurisdictions that lack adequate data protection standards without first implementing appropriate contractual or technical safeguards.

14. Changes to This Privacy Policy

777u7 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or Platform features. When material changes are made, 777u7 will update the effective date displayed at the top of this page and, where appropriate, will notify registered players by email to their registered address.

Your continued use of the 777u7 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how 777u7 handles your personal data.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 777u7, please get in touch using the details below:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request" or "Privacy Enquiry"
• Support hours: 24 hours a day, 7 days a week
• Response language: English
• Timezone: Bangladesh Standard Time (BST, UTC+6)